Refund Policy

If a creation fails because of a technical error — on our side or at the model provider — the credits it cost are returned to your account automatically, without you having to ask. This applies to images, edits, video, music, prompt enhancement and chat.

A result you don't like is not a failure: as long as the model produced what it was asked for, the credits are spent. The exact price of every action is always shown before you run it, so you can decide beforehand.

Credit packs are prepaid and delivered to your balance immediately after purchase, so they are generally non-refundable once used. If you have not used any credits from a pack, you may request a full refund within 14 days of the purchase by contacting us. Where consumer-protection law in your country gives you additional cancellation rights, those rights apply.

If you were charged twice for the same pack, or charged for a creation that was never delivered and not automatically refunded, contact us and we will fix it — by returning credits or refunding the payment.

Refund rights do not apply where an account violates our Terms of Service, or where we detect fraudulent payments or systematic abuse of free credits.

Refund requests: amitaylevi8@gmail.com — include the email on your account and, if relevant, the creation in question. We answer within a few business days.